Marker Support

If you have a suggestion, a question or a problem please contact us by email:

info@xmil.biz

When writing about a problem please consider making a screen recording to show exactly what happens. You can use QuickTime Player 10 to easily record your screen, including audio, even your voice. Please also send along the XML that causes the problem.

Your input is always appreciated!

Previously Asked Questions

Re-targetting an automatically installed FCP-X Share Destination

Share destinations in FCP-X, such as the one optionally installed by Marker, are hard-coded to target the app in a specific place. In this case the targeted app is Marker.

The automatically installed share destination targets Marker in the Applications folder. If your copy of Marker is in a different place you are likely to see an export of a full QuickTime, and no action in EDL-X.

This can be fixed manually in the FCP X Preferences. Point FCP X to where-ever your copy of Marker is installed by selecting in it the 'Open with:" popup menu.

MarkerUserScript on Lion

On Mac OS 10.7.x MarkerUserScript does nothing at all. The user interface in a forthcoming release of Marker will reflect that better. Already installed copies of MarkerUserScript do no harm on Lion systems. The script can be removed using the following steps:

  • in the Finder press CMD-SHIFT-G to open the Go to Folder dialog.
  • copy & paste or type into that dialog: ~/Library/Application Scripts
  • press return
  • delete the folder named biz.xmil.marker
  • quit Marker and relaunch it

Deleting Preferences

In certain instances it can be helpful to remove Marker's preferences. To do that, go to the Finder level, and press CMD-SHIFT-G. Then paste the following into the dialog field:

~/Library/Containers/biz.xmil.marker/Data/Library/Preferences

Find and delete the file called biz.xmil.marker.plist